If you manage human resources within a dealership, you have two jobs. First, you do the job you were hired to do—taking care of your people. And, you also do clerical and administrative work…
Data and the Disconnected Dealership
Does your DMS provider enable the free exchange of your dealership’s data? More and more of your business relies on the accurate exchange of data. As customers shop for cars online, they freely share…
Connected Technology Boosts Dealership Sales
What happens when the technology that ties everything together—your Dealer Management System—integrates with your CRM? You can expect better data, better deals, and better days ahead. Dealertrack DMS, backed by the power of Cox…
Empower Your Accounting Team to Build a Better Dealership
Dealers are great at finding ways to become more profitable. In 2020 alone, nearly three out of four franchise dealers added at least one digital retailing solution to meet the needs of a public…
Seven Benefits of Streamlined Service Lane Technology
A streamlined service drive can boost your dealership’s profit potential, make your employees more satisfied with their work, and keep your customers coming back. But redundant data entry and technology systems that don’t connect…
Five Steps for Better Change Management
Often, when I work with Dealer Principals and Managers looking to improve profit margins and grow their business, I’ll turn their Dealer Management System, first. There are specific reports that can uncover key metrics,…
The High Cost of Poor Integration
Your customers see your dealership as one, holistic entity. They can service their cars, shop online or in person, and finance purchases through your operation. But, in reality, your dealership is composed of multiple…
Connect the Dots with Integrated DMS Technology
The new age of online automotive sales has arrived. And as you work to bring your dealership up to speed with the digital shopping preferences of today’s customers, it’s important to consider your technology.…
Top Secrets of Thriving Dealerships
Mastering the changing market has become one of the most important components of thriving dealerships to date. As new and unexpected challenges arise, the ability to adapt, pivot, and thrive in the face of…
Support for the Road Ahead
The industry-wide move toward offering a hybrid online/in-store car buying experience has been a resounding success. New- and used-vehicle buyers are reporting that the process takes less time and is more efficient than before,…
Leadership Lessons: Partners Make a Difference
If you were looking for a quick fix to maintain dealership profitability in the last eighteen months, I hope that you’ll share it. That’s because, in my career of thirty-plus years in retail automotive…
Want Higher Profits? Don’t Overlook Your DMS.
Dealers purchase technology to increase their profitability. That makes sense. After all, you wouldn’t invest in new digital steps if they cost more money than they were worth. And, if you’re like a lot…
