Jason Barrie Vice President and General Manager Dealertrack F&I, a Cox Automotive brand Jason loves cars. So why not work in the greatest industry in the country: Automotive! Jason has over 12 years of…
Emil Banga Named to the Auto Remarketing 40 Under 40 Class of 2018
Emil Banga, senior director of product management for Dealertrack, has been named to Auto Remarketing’s 40 Under 40 Class of 2018. This distinction honors young professionals taking leadership roles in the auto industry and…
3 Ways to Modernize Your F&I Process in the Age of the Customer
In the current Age of the Customer, car shoppers are doing a significant amount of research online before ever contacting a dealership. Once they arrive to the store, car shoppers want their time in…
Moving F&I Online
Car buyer preferences are shifting toward more online research, and 83% of consumers today want to complete at least one automotive purchase activity online, according to the Cox Automotive 2017 Future of Digital Retail…
Drive to Success: Improving Your F&I Department
F&I managers have a difficult job. Not only are they expected to make sales that customers don’t always understand, but their jobs are constantly scrutinized by their employers and consumers alike. In fact, many…
Get Your Customers Off the Emotional Rollercoaster
The Cox Automotive 2018 Emotional Connections Study examined the emotions and pain points that customers experience when purchasing a car. There are some positive highlights related to interactions with a well-informed salesperson, taking a…
The Consultative Approach to Selling
by Mo Zahabi While digital retailing in automotive is on the rise, dealership staff still play an important role in customers’ car-buying experiences. Six in 10 consumers would still want help from dealership staff…
Success Story: Straub Automotive
Superior customer experience is at the core of West Virginia dealer group Straub Automotive. In fact, the four-store group boasts high CSI scores, multiple Honda President’s Awards and two Nissan Awards of Excellence. So…
Go Mobile – Before, During and After the F&I Presentation
With every passing day, we all become more and more reliant on our smartphones and tablets. We can do everything from order dinner delivery to find a new home from the convenience of our…
F&I for the Age of the Customer
by Jason Barrie One in three Americans would rather go to the DMV, do their taxes or sit in the middle airplane seat than go through the process of buying a car. Less than 1%…
CBA Live: The Time for eContracting is Now
Andy Mayers, Dealertrack Lender Solutions strategist, recently participated in a panel discussion at retail banking industry event CBA Live. The conversation focused on dealer motivations, eContracting, operational efficiencies and internal dealer issues. From the…
Keeping Aftermarket Products In Line: F&I Compliance Tip
Aftermarket products are important to dealerships’ bottom line. Recent NADA research has shown that 50 percent of profits for the average dealership come from the sale of aftermarket products. A majority of these profits…
