Aftermarket sales are an important part of the deal process, but sometimes there is confusion about how eContracting figures in. For each aftermarket product, there are two types of contracts: one with the aftermarket…
Improving F&I Processes to Meet Changing Customer Expectations
66% of car shoppers are more likely to buy from a dealership with their preferred experience, but less than 1% of car buyers like the current car buying process, according to Autotrader’s Car Buyer…
3 Ways to Modernize Your F&I Process in the Age of the Customer
In the current Age of the Customer, car shoppers are doing a significant amount of research online before ever contacting a dealership. Once they arrive to the store, car shoppers want their time in…
Success Story: Straub Automotive
Superior customer experience is at the core of West Virginia dealer group Straub Automotive. In fact, the four-store group boasts high CSI scores, multiple Honda President’s Awards and two Nissan Awards of Excellence. So…
May the 4th (and Force) Be With You: Four Ways Auto Retail is Kind of Like Star Wars
There may not be light sabers involved (one hopes), but when it comes to Star Wars and the technology that drives auto retail, we can make a few fun comparables.
Key Dealertrack Technology Solutions
The NADA Convention is one of the best ways to get an up close look at the latest technology solutions driving automotive retail.
