Have you heard about the trend that is Marie Kondo, the Netflix star and best-selling author of The Life-Changing Magic of Tidying Up: The Japanese Art of Decluttering and Organizing. This cultural phenomenon has…
Drive to Success: The Right KPIs for Digital Retailing
General Managers and Dealer Principal Owners manage everything from inventory management, to hiring, to sales and advertising within the automotive sales business. With the emergence (and extreme importance) of Digital Retailing, dealerships are introducing…
Auto Dealer Controllers’ Tips For A Smooth DMS Transition
Dealerships with outdated technology are getting left in the dark. The inability to access real-time data on the sales floor, roadblocks in your accounting and F&I processes that frustrate buyers, and clunky systems that…
Drive to Success: New Technology, New Opportunity
Making the move to the right DMS technology is an exciting time for your automotive dealership. The chance to clear out the clutter of your old legacy system and implement fresh, new processes can…
Statistically Speaking …You’ve Got Staffing Struggles
Dealership Principal Owners (DPOs) and General Managers (GMs) are struggling with hiring, retaining, and even recruiting top talent in the automotive industry. If you think your dealership doesn’t have a problem, you need to…
Drive to Success: Build a Solid Customer Advocacy Strategy And Win
Every automotive dealership is going to do what it can to offer great deals and customer service today. It simply has to. But, there’s more that can be done to set your dealership apart.…
Technology Without Teamwork Hurts Where it Counts
A lack of teamwork hurts where it counts. So, who’s counting? The average dealership invests significant dollars in technology every year. If you’re not sure if you’re overspending, chances are you haven’t fully calculated…
Drive to Success: The Mobility Revolution is Here…
What does Mobility-as-a-Service (MaaS) mean? For one, it means that the way people move from point-A to point-B is no longer just big business for the auto industry. Opportunity lurks in plain sight for…
Controllers: Meet Challenges & Share Advice
What does it take to tackle the daily challenges of running an automotive dealership? Controllers work in a complex role. They’re responsible for training and keeping teams of employees—with varying levels of experience—up-to-speed on…
Drive to Success: Build Customer Service Strategies For Success
Remember when the customer was “King” in the sales industry? Have you ever experienced a truly negative buying experience that left you questioning what went wrong? Purchasing an automobile is a major financial decision—where…
Drive to Success: Convenience is King in the Service Lane
A recent Cox Automotive study sheds light on changing behavior in the service lane—and there’s good news and bad news. First, consumers who didn’t return for service at your dealership represent, roughly, $266 billion…
Leadership Lessons: Master Year End Like a Boss
Rise and shine, two-zero-one-nine! It’s time to meet year end with fresh optimism and a health strategy. If your role at the dealership is to manage, prepare, or file year-end tax forms, W-2’s (or…
