What does it take to tackle the daily challenges of running an automotive dealership? Controllers work in a complex role. They’re responsible for training and keeping teams of employees—with varying levels of experience—up-to-speed on…
How Dealertrack uniFI Changes the Car Buying Experience
At NADA 2019, Mazen Letayf, Associate Vice President and Head of Product for Digital Retailing and Dealertrack F&I, sat down with Jim Fitzpatrick of CBT Automotive Network to talk about Dealertrack uniFI™. The interview…
Drive to Success: Build Customer Service Strategies For Success
Remember when the customer was “King” in the sales industry? Have you ever experienced a truly negative buying experience that left you questioning what went wrong? Purchasing an automobile is a major financial decision—where…
Disruption Today: Drive Profitability with Emerging Technology
Based on the workshop presented at NADA 2019 by Mike Barrington, Senior VP of Retail Solutions Group Sales, Digital Retailing & Dealertrack F&I Solutions at Cox Automotive The rate of technology change today is…
Key Lender Events for 2019
This week at AFSA and NADA marks the beginning of what will surely be a great year of interactions with lenders. Here are some of the key lender events we’ll be attending in 2019:…
Drive to Success: Convenience is King in the Service Lane
A recent Cox Automotive study sheds light on changing behavior in the service lane—and there’s good news and bad news. First, consumers who didn’t return for service at your dealership represent, roughly, $266 billion…
Why Each Deal Should Include Reg & Title Processing
Every dealership is looking for ways to go the extra mile for customers. Not only do “above and beyond’ experiences improve CSI scores, they also increase customer loyalty and the likelihood of positive reviews,…
Leadership Lessons: Master Year End Like a Boss
Rise and shine, two-zero-one-nine! It’s time to meet year end with fresh optimism and a health strategy. If your role at the dealership is to manage, prepare, or file year-end tax forms, W-2’s (or…
What’s New for Lenders in 2019
As conference season kicks off, we’re looking forward to meeting with lenders at AFSA and NADA to share the latest updates about Dealertrack Lender Solutions. There’s a lot going on within Dealertrack Lender Solutions,…
Drive to Success: Will Your Dealership Master Margin Compression This Year?
Dealership owners are betting big this year on new technologies, procedural updates, data-crunching, and high-hopes to combat margin compression. Will your dealership’s strategy prove to be successful in mastering this menace? There’s nothing like…
Meeting the Challenges of 2019 with F&I Process Improvements
Data from the Q4 2018 Cox Automotive Dealer Sentiment Index shows that U.S. auto dealers became more negative than positive in describing the fourth quarter market and this sentiment carries through to their outlook for the first quarter of 2019. Their concerns…
Technology Alone Won’t Drive Profits
Automotive dealerships do more than sell fast, shiny cars to eager customers. When it comes to adopting technologies to improve workflows, reach new customers, and do just about anything and everything, dealers are pretty…
