Fraud attempts and identity theft related to car buying, leases and loans are a significant problem for auto dealers and lenders. The Federal Trade Commission’s Consumer Sentinel Network Data Book 2023 tracked more than…
3 Ways to Safeguard Your Dealership in a Consumer-Driven Market
3 Ways to Safeguard Your Dealership in a Consumer-Driven Market After a few roller-coaster years, consumers are still interested in buying cars and car inventories have continued to stabilize to meet their needs. Still,…
Compliance Trends for Dealerships
Disclaimer: This is not meant as legal advice, and we do not purport to provide any legal or regulatory analysis. Consult with your attorney for any legal, regulatory, or compliance questions you may have.…
4 Digital Strategies for a Better Car Buying Experience
For today’s consumers, few things matter more than experience. In fact, according to research from Dealertrack’s new guide, Build Shopper Trust with a New Approach to Retailing, more than 85 percent of shoppers say…
How Dealertrack Powers Efficiency for Van Horn Automotive Group
On a recent edition of Dealer Forward, CBT News hosted a conversation between Josh Bickerton, Director of Product Consulting at Dealertrack, and Mark Watson, Vice President of Finance and Insurance Operations at Van Horn…
The Critical Role of Adverse Action Notices in F&I Compliance for Car Dealerships
Ensuring legal compliance in every aspect of your car dealership operations is crucial. Among the many regulatory requirements, issuing Adverse Action Notices is particularly vital. This isn’t just a legal necessity but a cornerstone…
4 Key Steps to Upgrade Your Dealer Management System (DMS) Successfully
Transitioning your Dealer Management System (DMS) is crucial for staying ahead. Many dealership owners delay this upgrade due to fears of change and disruption among staff. But switching your DMS doesn’t have to be…
Boost Customer Experience with Convenient Deal Processes
One of the most important things a dealership can do to earn loyalty and repeat business is to respect car buyers’ time during the purchase process. Anything you do to reduce wait times, keep…
Unlock Better Customer Experiences with a Solid DMS
Consumers have high expectations. Month after month of low inventory, high prices, or high interest rates have given dealers like you an opportunity to step up and be their hero. When you deliver a…
Three Tips to Ensure a Great Registration and Title Experience
If it seems like more of your customers are in a hurry lately, it’s not just your imagination. A study found 39% of consumers have less patience than they did before the pandemic¹. For…
6 Questions to Guide Privacy Notice Compliance for Dealerships
Your dealership’s privacy notice isn’t just paperwork – it’s a critical component of your compliance strategy. Federal and state regulations require these notices to cover various aspects of how your dealership handles and stores…
