Vehicle owners understand the need for scheduled maintenance and regular check-ups. And most of them appreciate the emails they receive from your service department reminding them that it’s time for a visit. Just like…
Unmasking “Double Agents” Before Taking Trade-Ins
It was the kind of trade-in that would get the attention of any dealer in the city. With low mileage, sleek lines, and a purring engine, it had “fast resale” written all over it.…
Leadership Lessons: Better Support Builds Better Dealerships
By Kayla Arp, Client Support Director at Dealertrack DMS When 2020 began, my team did what most teams did—we quickly transitioned to working from home with an expectation that we would hunker down for…
So, You Want to Learn Reg & Title for Every State…
Let’s say you’ve decided to become your dealership’s expert on every possible registration and titling scenario for all 50 states (and don’t forget the District of Columbia). You were a quick study in school,…
How Next-Gen Technology Drives Staffing Success
Your dealership’s technology plays a significant role in your day-to-day business—sometimes in ways that aren’t immediately apparent. The right tools can improve how efficiently your data travels between systems, speeding up transactions for clients,…
5 Tips to Reduce Contracts in Transit
As dealerships seek ways to maximize efficiency and cash flow, many are taking a close look at their contracts in transit (CIT). Traditional paper contract packages spend an average of five days in transit…
Top Secrets of Thriving Dealerships
Mastering the changing market has become one of the most important components of thriving dealerships to date. As new and unexpected challenges arise, the ability to adapt, pivot, and thrive in the face of…
What To Do About Trade-In “Freeloaders” On Your Lot
When you take a vehicle in on trade, it starts out at the dealership as an honored guest. After all, it’s there to be re-sold at a profit. But when it takes a long…
How A Better Reg & Title Workflow Helps Your Dealership’s Bottom Line
For every vehicle your dealership sells or leases and each one you take in on trade, there’s registration and title work to be done. These essential back-office tasks are sometimes underappreciated as an opportunity…
Support for the Road Ahead
The industry-wide move toward offering a hybrid online/in-store car buying experience has been a resounding success. New- and used-vehicle buyers are reporting that the process takes less time and is more efficient than before,…
Leadership Lessons: Partners Make a Difference
If you were looking for a quick fix to maintain dealership profitability in the last eighteen months, I hope that you’ll share it. That’s because, in my career of thirty-plus years in retail automotive…
Want Higher Profits? Don’t Overlook Your DMS.
Dealers purchase technology to increase their profitability. That makes sense. After all, you wouldn’t invest in new digital steps if they cost more money than they were worth. And, if you’re like a lot…
