Unfair and Deceptive Acts and Practices (UDAP) laws are designed to protect consumers from unfair and deceptive trade practices. These best practice tips can help you avoid risk and stay compliant.
Selling Cars the Way People Shop for Them
Today’s shoppers expect a connected retail workflow that starts at their personal digital device and ends in a dealership environment, prepped and ready to meet their needs.
Talking Points: Auto Group Settles with FTC Over Deceptive Finance and Sales Claims
As interesting as it is to read about million dollar settlements, what may be more useful is the story behind the agreement – from the extent of the investigation to the findings included in the complaint.
2017 Compliance Guide: Data Safeguards and Identity Theft Protection
Identity theft and data breaches continue to be a serious and ongoing issue for consumers and businesses — especially dealerships.
Three Myths about Online Subprime Auto Financing
We took a look at recent Dealertrack data to better understand credit application trends and activity, especially in the subprime space, and noticed a few myth-busting opportunities.
2017 Compliance Guide Case Study: Credit Apps, Reports, and Contracts
A dealer sold a vehicle to a consumer under a RISC (Retail Installment Sales Contract) and allegedly committed numerous violations in connection with the sale and financing of the car.
Talking Points: Virtual Reality, Millennials and Family Cars
Once a week (or so), we take a look at interesting surveys, stories and perspectives about the business of buying and selling cars.
Retail Technology in 2017: Customer Expectations Power the In-store Connection
The technology behind selling vehicles is changing from a dysfunctional array of tools to a smooth and connected journey that fuses the power of online efficiency with in-store, in-person, and at-hand relationship building.
2017 Compliance Guide: What’s Next for Auto Dealers
Establishing a culture of compliance, data security, transparency, and honesty with customers is critical to protecting your dealership.
Sharon Kitzman Reflects on 26 Years of NADA Attendance
Sharon Kitzman, Vice President and General Manager at Dealertrack DMS, offers a unique perspective on the industry’s current innovations, opportunities, and challenges after attending her 26th National Automobiles Dealers Association event.
Want to Be a Champion of Auto Retail? Try These Gridiron Tips
Regardless of your experience or record of success, there are some interesting similarities between what makes a consistently strong football team…and a great sales team.
Closing Time at NADA: Celebrating the Past, Looking Forward to a Connected Future
One hundred years in the making, this year’s “NADA 100” convention served as a perfectly-timed and appropriate gateway to the connected and digital future of auto retailing.
