Fraud attempts and identity theft related to car buying, leases and loans are a significant problem for auto dealers and lenders. The Federal Trade Commission’s Consumer Sentinel Network Data Book 2023 tracked more than…
3 Ways to Safeguard Your Dealership in a Consumer-Driven Market
3 Ways to Safeguard Your Dealership in a Consumer-Driven Market After a few roller-coaster years, consumers are still interested in buying cars and car inventories have continued to stabilize to meet their needs. Still,…
Compliance Trends for Dealerships
Disclaimer: This is not meant as legal advice, and we do not purport to provide any legal or regulatory analysis. Consult with your attorney for any legal, regulatory, or compliance questions you may have.…
4 Digital Strategies for a Better Car Buying Experience
For today’s consumers, few things matter more than experience. In fact, according to research from Dealertrack’s new guide, Build Shopper Trust with a New Approach to Retailing, more than 85 percent of shoppers say…
How Dealertrack Powers Efficiency for Van Horn Automotive Group
On a recent edition of Dealer Forward, CBT News hosted a conversation between Josh Bickerton, Director of Product Consulting at Dealertrack, and Mark Watson, Vice President of Finance and Insurance Operations at Van Horn…
Unlock Better Customer Experiences with a Solid DMS
Consumers have high expectations. Month after month of low inventory, high prices, or high interest rates have given dealers like you an opportunity to step up and be their hero. When you deliver a…
Three Tips to Ensure a Great Registration and Title Experience
If it seems like more of your customers are in a hurry lately, it’s not just your imagination. A study found 39% of consumers have less patience than they did before the pandemic¹. For…
Top 5 Reasons to Remain Optimistic About Your Trades
Used vehicle sales helped keep dealerships afloat during new vehicle inventory shortages in recent years, but they are expected to be flat this year as new vehicle sales rally. Cox Automotive Chief Economist Jonathan…
Top 8 Profit Drivers for Today’s Digital Dealer
At a time when more of the shopping, buying, and relationship building is taking place online, dealers are taking stock of their digital technology portfolio. Cox Automotive forecasts that half of all car buyers…
Drive Efficiency with Simple Dealership Best Practices
In the quest to stay compliant, competitive, and profitable, dealerships are investing heavily in technology to increase efficiency. But technology alone won’t build a more efficient business. Your managers, frontline employees, sales staff, and…
Improve Your Dealership’s Digital DNA
This might be a familiar scene in your dealership: your customers have just test-driven their dream car, checked all the cool features, and are living on cloud 9. Then, out come the piles of…
